Qualification Standard
| Authorising body: | Ministry of Industry and Trade |
|---|---|
| Group of fields: | Business |
| Occupation: | Distant customer service representative |
| Validity of standard: | From 20/5/2025 |
| Qualification level: | 4 |
Qualification Standard
| Vocational competence | Level |
|---|---|
|
|
4 |
Offer and sale of products by phone |
3 |
Correspondence and electronic communication in a call centre |
3 |
Handling customer complaints by phone |
4 |
|
|
4 |
Evaluation, analysis, reporting, presentation of results in customer service, and providing feedback |
4 |
Training of another person in a call centre |
4 |
|
|
4 |
Following entities have contributed
The qualification standard was prepared by the Sector Council for trade and marketing. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.
Entities represented in the following work group have contributed:
MAKRO Cash & Carry, s. r. o.
Penny Market, s. r. o.